The people have spoken:
EXCELLENTTrustindex verifies that the original source of the review is Google. My child loves Summer Camp at Upper Limits. This is the third year we've done it, and this year they went to every session that was available to their age group! Highly recommend!Trustindex verifies that the original source of the review is Google. Amazing staff, amazing gym with a bunch of routes.Trustindex verifies that the original source of the review is Google. Very friendly and welcoming staff, routes on top rope are usually less than 3 months old and are regularly rotated out, bouldering wall gets massive revisions every few weeks.Trustindex verifies that the original source of the review is Google. Had never climbed in my life but have always been very interested in picking up the hobby. A friend and I signed up for the top rope 101 class and had a really great time and learned a lot. Loved the staff— they were super friendly and happy to answer any questions. I was nervous to come in with no knowledge but we were treated well and I am looking forward to coming back.Trustindex verifies that the original source of the review is Google. My husband and I have climbed there occasionally for years, and our daughter attended their summer camp. They do cater to members, experienced climbers, and youth / school groups and parties, but anyone can get a strong climb in, and they vary the routes regularly.Trustindex verifies that the original source of the review is Google. Updated: A manager finally got back to me and worked with me on how to resolve the issue below. They were able to offer a payment plan to pay back the months they were charging the wrong card and they refunded me the bulk amount. I was quite frustrated with the billing hiccup, but the person I worked with to resolved was empathetic, understanding, and professional. So I am again updating my review. Updated Review: I have nothing to complain about the facilities of this location; however, I have a serious complaint regarding the management. I signed up for the yearly membership, to be charged a monthly fee instead of up front. I have not received any notifications of failed payments nor was I informed by the staff of any issue with my account every time I used the gym and scanned my membership barcode. However, yesterday, without any warning or notification, I was charged $500+ dollars for my membership fee because I was apparently not being charged for my membership even though I signed a contract agreeing to be charged monthly for the membership. I have tried to call in multiple times to discuss this matter, but I keep getting informed that management is busy and will call me back. This whole affair is woefully unprofessional and has been mismanaged to a severe degree. I will likely not be renewing my membership after this experience, unfortunately. Original Review: I recently did the 4-week class with instructor, Faith. I am very glad I took this class because there is a lot more that goes into this sport than I originally anticipated! With these instructions I feel much more confident, safe, and knowledgeable (indoor rock climbing can be quite intimidating at first!), and I look forward to taking what I learned and continuing to hone my abilities further.Trustindex verifies that the original source of the review is Google. Nathan is an amazing instructor! He made learning top rope easy and fun. It was one of the best climbing experiences I've had at Upper Limits so far!Trustindex verifies that the original source of the review is Google. My son loves to rock climb so I signed him up for half day camps here. He loves it! The staff is so supportive and cheering him on with his climbing and he comes home with a smile on his face every day! We live in Illinois and drive all the way over there because it’s awesome!